Author: Our Special Friends

news, news & events

We are recruiting for an Office Coordinator!

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Are you someone who thrives on organisation and enjoys supporting a team? We’re looking for an Office Coordinator to be the go-to person for keeping our office running smoothly and our people supported.

Details:

37.5 Hours a week, Monday-Friday (8:30am-4:30pm)

Salary Range – £23,800 to £27,000

Location – Our Special Friends Office, Bury St Edmunds (IP32 7AB)

Read the full job description and person specification here!

About Our Special Friends:

Our Special Friends promote, preserve, and provide animal companionship and champion animal companionship support services for those in need within the local community. We offer practical advice and emotional support to individuals who are struggling to care for their pets or who miss the companionship of an animal.

About the role:

As the Office Coordinator, you will act as the first point of contact for enquiries, support the day-to-day running of the office, and provide essential administrative and operational support to the CEO and wider team. You will help maintain databases, records, and office systems, assist with recruitment and volunteer coordination, organise training, and support projects and compliance activities. You will also help produce reports, service documentation, and promotional materials, ensuring smooth and efficient office operations. This is an office based role.

Main Duties and Responsibilities:

– Act as the first point of contact for enquiries via phone, email, or in-person visits
– Provide administrative and operational support to the CEO and office team
– Maintain accurate records, databases, and office systems
– Manage stock levels throughout the office
– Support recruitment, induction, and coordination of staff and volunteers
– Organise meetings, manage diaries, and prepare minutes and reports
– Help maintain policies, documentation, and compliance with relevant legislation
– Assist with project support, service documentation, and promotional material
– Contribute to continuous improvement of office processes and systems

How to Apply

Please apply directly directly on the Spider Recruitment job listing here. Thank you.

news & events

Give the Gift of Companionship this Christmas

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As Christmas approaches, some of us will be spending time surrounded by family, friends, and the comfort of animal companionship. But for countless people in our community, this time of year can feel incredibly lonely and difficult.

At Our Special Friends, we see this every day. People who have lost their companions… individuals who are isolated by illness or unexpected circumstances… beloved pets who provide their only source of comfort and connection.

As Dorothy conveys in the video, “they are my life!”

Our Animal Companionship Support Services make sure that no one has to face life alone.

We’ve created a short video to share just how much your support means and the difference you make. Please take a moment to watch and share it.

This Christmas, we are launching our Gift of Companionship Appeal to ensure we can continue to provide emotional support, practical help, and life-changing connections between people and animals.

With demand for our services growing and funds tighter than ever before, we can’t do this without you.

Your gift—no matter the size—can make a powerful difference:

  • £20 could help match a volunteer with someone who urgently needs support 
  • £50 could provide ongoing visits that transform a lonely person’s wellbeing and happiness 
  • £500 could help foster a much-loved animal at a time of crisis for their owner, reuniting them when it is safe to do so 

This winter, you can give the most meaningful gift of all: companionship, hope, and connection when it’s needed most.  Together, we can stop the bond from being broken.

If you can, please donate today and help change lives.

Please donate here

news, news & events

Pet Ownership Debates – Veganism in Pets

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With the season of over-indulgence for many of us fast approaching, I thought I’d look at an aspect of pet diets that could be controversial, and that is “Could/should our pets be vegan?”
This topic is probably best tackled by species, but just cats & dogs for now!

Cats: This is an easy start, and the answer is NO! Cats should never be vegan. Cats are obligate carnivores, i.e. they require nutrients that are only found in animal tissue, such as taurine and preformed Vitamin A. Cats need sufficient levels of B1 (Thiamine) too, which would be extremely difficult to meet if they were vegetarian or vegan.

A lack of these nutrients can lead to serious illness, from life threatening conditions such as blindness, heart disease, neurological problems and malnutrition; through to skin irritations and a lacklustre coat.

Interestingly, cats fed a high amount of raw fish can also develop Thiamine deficiency (Vitamin B1), as raw fish contains an enzyme that breaks down Thiamine. B1 deficiency can lead to neurological dysfunction and muscle weakness and is often characterised by a drooping head, as their neck muscles become weakened.

Cats who are fed too much raw liver can develop Hypervitaminosis A which leads to a rigid and extended head/neck posture.

You might see vegan cat food for sale stating that it is supplemented with synthetic nutrients, but we don’t know if these can be properly absorbed by cats, so are best avoided.

 

Dogs: In theory, yes, dogs could be vegan. Unlike cats, dogs are technically omnivores, but to transition to a vegan diet would require extremely careful consideration, and preferably the involvement of your vet or vet nurse with an extra qualification in nutrition, to ensure that the diet fed was well balanced and nutritionally complete.

It could potentially be worth exploring if your dog was proven to be allergic to animal proteins, but plant-based food is likely to be harder to digest, which could lead to gastrointestinal issues.

We have certainly messed around with dogs’ DNA over the centuries, with experimental breeding and cross breeding, but you still only have to look at most dogs’ dentition to see how well adapted they are for a carnivorous diet, with their comparatively large canines for killing prey and tearing flesh, and their strong carnassial teeth at the back for crushing bone, along with their strong jaws.

Although dogs are technically omnivores as stated earlier, they may be better referred to as ‘carnivorous omnivores’ or ‘scavenger carnivores’. Their jaws lack the ability to move from side to side as seen in herbivores and other omnivores, instead they chop up and down which is ideal for gulping down large chunks of meat! They also lack the enzyme Amylase in their saliva, which is needed to begin breaking down starches in plant material, so their digestive system is truly optimised for meat.

Humans also have teeth that can cope well with meat, and we are true omnivores, but if we decide to be vegetarian or vegan then that is purely our decision, and we can react to cravings our body sends us… for example I’m convinced that my recent convert from Marmite-avoider to a Marmite-in-my-sandwiches-every-day-person was my body telling me to get some Vitamin B12!

I think, as with any dietary fads and fashions, we must look at the science, and consider who we are really doing this for, ourselves or our companion animals? And will it keep our pets both happy and healthy?

For further reading, please see: https://www.bva.co.uk/news-and-blog/blog-article/is-it-safe-to-feed-my-dog-a-plant-based-diet-hold-the-greens-only-meals-why-the-jury-is-still-out-on-vegan-dog-diets/

And here’s a light-hearted comment found on AI:

This is a deer – a classic herbivore. It is eating meat:

 

 

 

 

 

 

 

 

 

This is a cat, an obligate carnivore that will die if not fed meat. It is eating a plant:

 

 

 

 

 

 

This is a dog, it is a carnivore. It is eating pizza:

 

 

 

 

 

 

 

news, news & events

We are recruiting – Volunteer Support Manager (Maternity Cover)

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This rewarding role is all about supporting our incredible volunteers, and working alongside our service delivery team, who make such a difference to people and their beloved animal companions. You’ll help recruit, train, and support our volunteer community, ensuring they feel valued, supported, and equipped to carry out their vital roles.

About the role

37.5 Hours a week, Monday-Friday

Salary Range – £25,000 to £27,000

Location – Our Special Friends Office, Bury St Edmunds (IP32 7AB)

Read the full job description and person specification here

About Our Special Friends:

Our Special Friends promote, preserve, and provide animal companionship and champion animal companionship support services for those in need within the local community. We offer practical advice and emotional support to individuals who are struggling to care for their pets or who miss the companionship of an animal.

How to Apply

Please write a cover letter detailing how your skills match the job description and why you feel that you would be a good fit for the role, and send alongside your CV to office@ourspecialfriends.org

news, news & events

Pet Ownership Debates – Vet Costs

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With Christmas approaching (sorry!), and with the rising costs of pretty much everything this year, people may be looking at their finances and seeing where savings can be made.

Our animal companions, while undoubtedly essential to our wellbeing in many respects, and a source of much joy, comfort and company, are of course an expense, and some would say a luxury. Many people look there to see how they can save money (although often only after cutting back everything else they possibly can).

Pet insurance is often the first thing to go, with people choosing to put money into a separate account for their animal(s) instead, if they can afford to. This can be helpful (if you can resist the temptation to dip in!) but has its limitations. We recently were asked to contribute towards a ‘simple’ fracture repair in a cat following an RTA, where the total invoice was £3,800+. It would take quite a while for most people to save that amount of money! Then there are the rising costs for an elderly pet, which could include lifelong pain relief for arthritis, specialist food, or monthly medications for heart or kidney conditions for example. Even with an online prescription, these can easily run to over £100 per month. And you may wish to add ‘alternative’ treatments such as hydrotherapy, acupuncture and supplements.

Most animals need a dental, under anaesthetic, at 2 or 3 points in their lifetime. Some insurance companies cover these if the pet has had an annual check up with the vet, but the majority do not. Depending on the level of work needed, these will likely cost upwards of £600.

Many people complain that vets are too expensive, and there’s no doubt that costs have risen exponentially over the last 5 years or so. There are some points to be taken into consideration though:

– Vets for years undercharged for the level of service they were providing, and this was reflected in wages (i.e. underpaid staff)
– The services that many general practices now provide as routine, such as in-house blood tests, ultrasound scans and endoscopy, were once the preserve of referral centres. That equipment costs a lot of money to buy and maintain, and staff need
specialist training on its use
– There is no NHS for pets – many people have no idea how much medicines and
doctors time costs until they need to go private for something, or until a new medicine hits the headlines for not being available on the NHS due to being too expensive
– Under the ‘cascade’ system vets cannot prescribe a cheaper human medication if an animal specific alternative is available
– The cost of living has gone up and this is reflected in running costs for veterinary
practices
– Poor breeding practices and ‘pandemic puppies’ have led to more genetically
unhealthy pets with pre-existing conditions, increasing the complexity and cost of
care, which is reflected in insurance costs too
– Clients are requesting treatments costing many thousands of pounds such as
complex heart surgeries and prosthetic limbs

However, there is also the phenomenon of Corporate Consolidation, where large corporate groups have bought out independent practices and completely changed their pricing structure. Some vets have reported pressure to meet financial targets and sell ‘extras’ in their consultations. The market is currently being investigated by the CMA (Competition and Markets Authority) for potential anti-competitive practices undertaken by these large corporations.

What can people do?

– Thoroughly investigate the costs of keeping a pet, including average expected yearly veterinary costs, before taking on an animal
– Research a breed before purchasing, many suffer from hereditary conditions that will prove costly over time and have a negative impact on their quality of life (and on yours!)
– Take out the best insurance policy you can afford, or consider a separate savings
account for your pet(s) – but be aware of the limitations of this
– Be upfront with your vet from the very start about your financial situation. Vets will understand and will practice ‘contextualised care’, where decisions and treatment routes taken will be tailored to the owner’s situation, not just financial but also their values and their ability to give medication or physiotherapy for example, alongside the animal’s temperament, lifestyle and behaviour
– Even if you can afford an expensive and invasive treatment on your insurance plan, consider whether it’s fair on your pet to do so. Just because we can, doesn’t mean we should…
If you are struggling, reach out to pet food banks such as Boomerangs or see the list of Blue Cross & RSPCA foodbanks, All links below.

Boomerangs Pet Food Bank https://www.boomerangspetfoodbank.co.uk/

Blue Cross https://www.bluecross.org.uk/help-and-support/our-pet-food-banks

RSPCA https://www.rspca.org.uk/adviceandwelfare/costofliving/foodbank

 

volunteer stories

Theatre’s loss is society’s gain – Introducing OSF’s versatile volunteer

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Flip (Philippa) Miller had not long vowed to herself ‘No more volunteering’ due to an already full diary when she saw a one-off plea on Facebook from Our Special Friends (OSF) for someone to deliver a dog to Mildenhall, where she lives. She responded, and that eventually led to her becoming a volunteer with the charity in September 2024. It is one of several roles for Flip, in a career that began with drama school training.

“I wanted to act but realised I was unlikely to get a steady income and that I had to get a job in the real world,” said Flip.

She is now a full-time repairs administrator with an independent estate agent in Mildenhall and is able to carry out valuable voluntary work – most recently for OSF.

Flip’s home life revolves around her two dogs, a Jack Russell rescue called Daisy, and a Miniature Schnauzer called Doris, a retired breeding bitch.  Flip is an experienced dog owner, particularly of rescues, and for OSF makes time for dog walking a client’s two Chihuahuas, taking Daisy to visit another client, and short-term fostering.

“It’s all very satisfying,” said Flip, “I just like being able to help, I’m a giver not a taker. It’s good to see the dogs I walk getting fitter, and I love the look on my other client’s face when she is giving Daisy treats.”

Flip says she was inspired to join OSF after meeting Bin Johnston, founder and CEO of the charity, and a practitioner. “Belinda is so approachable, and still willing to work at grass roots doing whatever is needed.” She also credits her employers with making it all possible by being supportive and even allowing her to respond to urgent needs.

In just her first year with OSF, Flip demonstrated her support to the charity by committing two hours a week to her regular clients, and in her readiness to foster, such as when a lady broke her shoulder and could not manage her dog for a while. One of Flip’s other voluntary roles is as a presenter and travel writer for Zack FM, her town’s radio station.

Daisy and Irene enjoying their visits together

Physically demanding is her volunteering for Suffolk Lowland Search and Rescue, which involves hiding in woods and elsewhere in the dead of night

for their volunteers to find her.  Even more challenging is her voluntary work with both Cambridge Police and Suffolk Police, which makes valuable use

of that drama school training. Instead of treading the boards Flip plays the part of victims and suspects – anyone from a victim of domestic abuse to a drug dealer – in the training of recruits.

“In role playing I might have to act very aggressively or use bad language.” said Flip. “My Police colleagues tell me I am their best role model, and one recruit said that he knew exactly what to do when apprehending a very hostile person in Cambridge because I had played out the exact scenario.”

Due to working full-time Flip is unable to attend OSF training in person and meet other volunteers as much as she’d like to. But she did ‘attend’ an online training session on ADHD. “It was quite enlightening,” she said, “and has helped me in my day-to-day work at the estate agency.”

news, news & events

Enrichment Activities for Dogs

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An alternative to walks, calming and confidence building

Enrichment activities are not just a fun thing to do with your dog, it could be argued that they are essential to their wellbeing. The key behaviours that you want to promote are licking, chewing and sniffing. Licking and chewing will reduce anxiety, calm a dog and encourage restful sleep; sniffing can be used for redirection when performing undesirable behaviours either at home or on a walk and as part of an activity that can replace a walk. Allowing a dog to perform these activities can also help with transitions into a new home or other times that may be stressful for a dog.

Walks are an important part of a dog’s day but we all have days when we’re not feeling our best or for whatever reason we are not able to walk the dog. Sometimes we will have taken the dog for a walk and for whatever reason they will not settle, usually due to overstimulation or anxiety and often people will think the dog needs taking out again but you can get into a situation where the dog is constantly asking for attention or indicating that they want another walk. These dogs need help to settle and if you make enrichment activities part of your dog’s daily routine, you will find your dog is generally more settled, less anxious and you can get on with your day! Please don’t feel guilty about this and know that you can enrich your dog’s life with a few simple activities at home.

 

**Although treats are great, try and use the dog’s normal food as much as possible, even better if all the dog’s meals are given in some form of enrichment. To avoid obesity, upset tummies and an unbalanced diet, treats should be no more than 10% of the dog’s daily food intake.**

Licking Activities

Use wet dog food, soaked kibbled or treats such as liver paste (avoid cream cheese, dairy, etc as is sometimes recommended-that’s a guaranteed upset tummy) spread onto a plate, lickimat, muffin tin-whatever works! Make sure the receptacle you are using cannot be chewed and keep an eye on them initially.

Chewing Activities

Chewing is the most effective way to reduce anxiety and settle a dog but it can be tricky to find something suitable for them to chew.

High calorie chews such as pigs’ ears should only be used occasionally and some dogs can develop gastrointestinal issues after ingesting chews such as rawhide, etc. I would not go so far as to say proprietary chews from pet shops and supermarkets are the worst thing ever but please use them with caution. Antlers and Yak Milk bars are a good alternative but avoid these if your dog is a very powerful chewer as they can break teeth. Remove chews if you dog walks away from them to increase desire for the chew next time you offer it, if you leave it on the floor for them

they never want them as much! Also make sure any chew is too big for your dog to swallow whole and remove when it gets small enough to swallow.

The safest way to encourage chewing is using toys you can stuff with food such as Kongs and Zogoflex Toppl toys.

Avoid any kind of bones-cooked or raw- at all costs, they are never safe, can splinter and have a high risk of carrying pathogenic bacteria that can harm your dog and you.

 

Sniffing Activities

Chuck the kibble!! Literally all you need to do to encourage sniffing behaviour is fling your dog’s food across the floor! This can be done in the living room, garden or on a walk and is a fantastic way to keep your dog busy and allow them to use their brain. It’s great for slowing down fast eaters and they love to hunt out their food whenever they have the opportunity. If they get really fast at sniffing out their food, make it more challenging by hiding food around the house (even better if they are shut in another room while you do it so they really have to sniff it out), sprinkling the food on a towel/blanket and rolling it up, piling up cardboard boxes and distributing the food throughout or using a slow feeder toy such as a Kong Wobbler or Activity Ball.

You can also use this technique to redirect and calm your dog at home or on walks. If your dog is performing an undesirable behaviour such as barking at the front door or reacting to another dog or person on a walk, fling some food away from the thing they are reacting to. This will calm them and encourage a more appropriate reaction to something they would usually be worried by. If you are really consistent with this and also do it sporadically when they aren’t expecting it, you will find your dog chooses to sniff the floor rather that react to worrying situations-this takes time and consistency though!

Good luck and have fun with your dog

case studies

Bethan, Ralph and Lola

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Our Special Friends (OSF) first came into contact with Bethan in October 2021 when we received a call from the West Suffolk RSPCA on her behalf. Bethan had been diagnosed with cancer in 2019 which meant she had needed to take time off work, and although she was working again, she had used all her savings and could only now work reduced hours. Her three-year-old French Bulldog, Ralph, was having prostate issues and castration was a treatment option. Ralph was insured but previous claims meant Bethan couldn’t make a further claim for this treatment.

OSF liaised with the RSPCA, which resulted in them offering a neutering voucher which would reduce the cost, alongside a small financial donation which OSF agreed to match. However, the issue settled down by itself, so castration was not required.
Bethan contacted us again in August 2024 as she was struggling again. She was in chronic pain herself following her cancer treatment and was struggling to walk Ralph and her other French Bulldog, Lola, so needed help with dog walking support.

Bethan’s vet had also proposed that Ralph could benefit from operations on both of his knees at a cost of £6,000, for which her insurance would only cover £1,000. Chloe, OSF’s Animal Companionship Co-ordinator, visited Bethan to carry out an assessment. Within a month, two volunteer dog walkers had been identified, who both lived in the same Mid Suffolk village as Bethan. During this time, Bethan also obtained a second opinion on Ralph’s proposed knee operations. The vet advised that as Ralph had been born with his kneecaps permanently dislocated, and as it was not currently causing him pain, Bethan could ethically hold off on the operation for the time being and carefully monitor for any deterioration. This was good news and allowed the volunteers to commence the dog walks.

Match meetings between the volunteers, Bethan and the dogs were successful, and dog walking began just before Christmas 2024 and is still ongoing. Sometimes Bethan will walk with the volunteers depending on her level of pain and her work commitments, but at other times the volunteers will take the dogs without Bethan. OSF has undertaken two reviews since our volunteers began walking Ralph and Lola, and there is a very active WhatsApp group which facilitates easy communication for arranging walks, which can change if Bethan or a volunteer is unwell or if the weather is too hot. Whenever OSF has spoken to Bethan, she has been immensely happy with the service we provide, and she will always speak highly of both volunteers.
She told us:
“I cannot express how grateful I am for the incredible service provided by Our Special Friends. My two dog Bethan (centre) with OSF volunteers on a walk with Ralph and Lola walkers, who take care of my beloved dogs Ralph and Lola, have been an absolute lifeline on tough days and a source of motivation on good days. Their dedication and care go above and beyond what I could have hoped for. Ralph and Lola always come back happy and well-exercised, and I feel so relieved knowing they’re in such caring hands. Highly recommend this wonderful charity to anyone in need.”

volunteer stories

Finding Confidence, Purpose, and a Path Forward: Sarah’s Journey with Our Special Friends

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After being out of work for a long time, I needed to rebuild my confidence, gain new skills, and reconnect socially. I was looking, not just for a way back into employment, but for a renewed sense of purpose—something that would help me grow whilst giving back to others. Volunteering with Our Special Friends gave me all of that and more.

I’ve always loved animals and deeply understood the emotional support and companionship they provide. To me, pets are family. When I learned about Our Special Friends through a local volunteering network advisor, their mission immediately resonated with me. I was nervous about reaching out. In fact, I almost didn’t send the initial email. But the warmth and kindness I received from Frances, the Volunteer Support Manager, put me at ease from the very beginning.

Frances and the team were incredibly accommodating, especially since I needed to volunteer remotely. They invited me to support administrative projects such as creating a volunteer geo-map, researching local business contacts, and helping design a volunteer survey. Every task felt like a genuine invitation, never an obligation, and I always felt encouraged and supported. Even when I asked questions I thought were silly, they were met with patience and enthusiasm—boosting my self-esteem bit by bit.

One of the most rewarding parts of my experience was truly feeling part of a team. Despite working remotely, I was kept in the loop with charity updates, invited to training sessions and social events, and regularly checked in with about my progress. That sense of connection made a huge difference.

Through my time with Our Special Friends, I developed a range of valuable skills—from online research and IT (using Excel, Word, email, and video conferencing tools), to improved communication in both professional and social settings. I added these experiences to my CV, and they became key stepping stones toward employment.

Today, I’m happy to say I’ve started a new job—a big milestone I truly believe I couldn’t have reached without the support of Our Special Friends. While I’m sad I can no longer be an active part of the volunteer team, I carry everything I learned with me and hope to stay involved however I can in the future.

To anyone considering volunteering: I wholeheartedly recommend Our Special Friends. The team is passionate, caring, and truly values each volunteer as an individual. When I first started, I didn’t think I had anything to offer. But thanks to Frances and everyone at the charity, I discovered I did have something to give—and in the process, I gained even more.

case studies

Team Teddy

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An overweight Teddy and his anxious owner Mike benefit greatly from a range of comprehensive support provided and organised by Our Special Friends (OSF).

Mike, 56, suffers from extreme agoraphobia and mobility problems, and had not left his home for three and a half years after the death of his mother. Although he had rare visits from his mostly estranged family, Mike’s main companion is Teddy, an 11 year old Collie/Jack Russell cross breed. In late summer 2023, Teddy’s vet referred them to OSF as Teddy was becoming grossly overweight from a lack of exercise. He was 17.6kg compared to the ideal weight of 12.5kg and had a growth on the side of his abdomen which couldn’t be removed before he had reduced his weight.

Following an assessment by an OSF volunteer, a comprehensive plan was put in place to reduce Teddy’s weight through matching them with a volunteer, Carole. As Mike cannot read or write, Carole provided much needed support in completing a Dog CV for Teddy. Initially, Carole walked Teddy for ten minutes at a time, four times per week as Teddy couldn’t manage much more than this.  OSF’s assessment had also identified that Mike’s home was cluttered and needed regular cleaning, while the garden was overgrown and littered with unhygienic dog deposits, so Carole helped by cleaning up the garden.

To further help with Teddy’s weight, OSF liaised with a local hydrotherapy unit who provided discounted sessions, and Carole happily took him along. When Teddy was fitter, “Team Teddy” was created to share the walking commitment between a professional dog walker, who Mike readily agreed to hire, alongside six OSF volunteers. Halfway through 2024, Teddy’s weight was down to 12.9kg, his growth had been removed, and his muscles had been improved by the walking and hydrotherapy treatments. Unfortunately, he developed behavioural problems, including biting when putting on his collar and lead, which was thought to be related to pain from arthritis. OSF matched Teddy with Lucie, our very own Volunteer Dog Behaviourist who visited to give advice and ongoing support.

Now, with a successful pain management plan, Teddy is less anxious and can be the calm, chilled companion that Mike needs. Teddy still receives support from Lucie to work on snarls and snaps which occur when he does not want to walk. OSF volunteers have developed a thorough understanding of this behaviour so can spend time at home playing games and using enrichment activities to build Teddy’s trust and a develop a strong bond.

Complementing Teddy’s dramatic transformation, Mike has benefitted enormously from OSF referring him to several support agencies, including social prescribers and his GP surgery, who continue to help him overcome his anxieties. Mike now has a cleaner and gardener and enjoys seeing them as well as the OSF volunteers. Although Mike still cannot go beyond his doorstep, his and Teddy’s lives have opened up and Mike plans to buy a gazebo for his garden so, with continued help he will be able to enjoy the outdoor space with Teddy.

Mike told us what his life was like before OSF and how we have helped: “I was really going down-hill. I had depression and all sorts of mental and physical health problems. OSF have come in and made my life so much easier and [have] done so much for me and Teddy.  Without Lucie and OSF, I would have had to give Teddy up. He is my best friend, and it would have been what was best for him, but it would have been hard on my own wellbeing. I don’t know what would have happened to me after that.”

news, news & events

Pet Ownership Debates – Balancing Ethics and Care – Anthropomorphism

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‘Anthropomorphism – the attribution of human traits, feelings, and behaviours to inanimate objects, nonhuman animals, or nature’.

Anthropomorphism can occur consciously or unconsciously and is a common way people perceive the world.  However, not only is it often misguided, the consequences can also be downright dangerous when we apply human characteristics to animals.

Take for example when people (especially children) believe that this picture shows a friendly dog ‘smiling’ at them, shortly before they get bitten!

We humans tend to assume that animals, particularly our beloved pets, feel the same emotions as us, which can lead to upsetting and confusing situations for the animal. For example, thinking that animals feel shame, the classic “he knows he’s done wrong” when arriving home to find your sofa destroyed and your dog with its tail between its legs and a cowered stance. The so-called “guilty look” is often a learned response to a human’s reaction, not a recognition of wrongdoing. The dog may associate a particular body language or tone of voice with a negative outcome, and react with appeasement behaviours, even if they haven’t actually done anything wrong (or aren’t aware that we perceive what they’ve done as wrong!)

It’s been shown in studies of people reading human emotions, that the same facial expression was perceived differently based on context, e.g. the exact same expression was perceived as ‘disgust’ when the picture showed the person holding a nappy, but as ‘sadness’ when they were shown beside a grave. And if someone has been exposed to a fearful image, e.g. a spider, they shortly afterwards perceive neutral faces as fearful. If we can’t be assured of accuracy within our own species, then it’s likely that our perceptions of animal’s emotional expressions could be inaccurate too.

It’s not just dogs but cats too whose actions are often interpreted with an anthropomorphic view, ie. giving them human intentions and emotions. For example, when describing a cat that toilets outside the litter tray, adjectives such as dirty, stubborn, messy, and disobedient are commonly used. This gives the idea that the cat has poor hygiene and prefers using another area instead of the correct place even though it ‘knows this is wrong’. In the majority of cases, these are not the reasons for house-soiling in cats. There can be many causes, including pain, discomfort, blocked access to litter boxes, or lack of large, clean, appropriately placed litter boxes.

And when talking about a cat that has bitten someone, people tend to use words such as nasty and evil, as if the cat’s behaviour was purposeful and without reason other than it’s the cat’s nature. In reality, cats that bite are often using this as a defensive behaviour when there is no escape route, and/or are likely to be feeling extreme emotions such as fear, anxiety, frustration, or even pain.

Cat’s faces are notoriously hard to read – they have fewer facial muscles with which to create expressions, leading people to interpret them as ‘aloof’ or ‘standoffish’. They actually tell us plenty with the position of their ears and whiskers, pupil size, tail movement etc, but it can take a while to learn to ‘talk cat’ and to be aware of the subtlest of changes, and many of us have received many a bite or scratch while we’re on that learning curve!

This is not to say that people can’t correctly interpret their pet’s expressions and body language, just that we need to be careful to not assume they feel the same way that we do in similar situations. Our interpretations are influenced by extraneous factors such as the context in which the animal is seen and/or the presence of other stimuli. The worry is that these errors could cause us to overlook or misinterpret an animal’s actual needs, leading to misunderstandings, and potential health issues being overlooked.

It’s worse though to assume that animals don’t possess emotions and feelings, as people used to believe a long time ago, and probably some still do.  It was not until the Enlightenment of the 18th century that philosophers started to accept the notion that animals have feelings and emotions, although there is evidence that lay people knew long before this! Given that sentience in animals is now common knowledge, you have to wonder at how they are still sometimes treated so badly…

I believe that rather than trying to humanise animals, we should rejoice in our differences, celebrate when we communicate effectively across species (because wow, what an achievement!) and take wonder in all the animals with which we share the planet, along with their hidden depths and mysteries!

 

case studies

‘Helen’, Suzy and Molly

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NB – the client’s name has been changed to protect their identity

In August 2024, Our Special Friends (OSF) received a referral from the Dementia Intensive Support Team (DIST) in West Suffolk. ‘Helen’ had a diagnosis of dementia and lived alone in Long Melford. Her daughter lived in London and visited as often as she could, but she was worried about her mum and how rapidly her dementia was developing.

During an initial phone call with Chloe, OSF’s Animal Companionship Coordinator (ACC), Helen’s daughter explained that when her mum was first diagnosed with dementia a year ago, she was still able to drive and look after herself independently. However, Helen’s health had deteriorated, and a carer was now visiting every day to support Helen with daily tasks. Helen’s daughter told OSF that she had taken a break from work in London to look after her mum and establish a local support network for her. So far Helen was receiving support from DIST, her private carers, and a dementia support group she attended weekly. Her daughter felt that weekly visits from a volunteer and their dog would mean Helen had enough regular support for the daughter to be able to return to work in London.

Two days after receiving the referral, Chloe visited Helen in her home to conduct an assessment. Helen spoke fondly of the dogs she had owned throughout her life and how, unfortunately, she was unable to care for one now. She also talked about her friend’s dog who she had a great bond with and recalled the intense grief she felt, and still feels, when the dog passed away. After living her whole life with dogs by her side, Helen now had no animal companionship and missed this deeply. It was clear that she would benefit greatly from visits with a volunteer and their dog.

A local volunteer, Suzy, and her Cocker Spaniel, Molly, was identified as suitable, and a Match Meeting took place four weeks after the initial assessment. Helen’s daughter joined her mum for Suzy and Molly’s first visit. Helen was thrilled to have a dog in her home, and, with the help of treats and tickles, a bond quickly began to grow between her and Molly. It wasn’t long before Molly was on the sofa between Helen and Suzy, sitting comfortably and receiving lots of love from Helen. Suzy showed Helen some tricks that Molly knew, and she thoroughly enjoyed trying them out and giving Molly treats afterwards. By the end of the first visit Suzy and Molly had become fast friends with Helen. Helen’s daughter told OSF “mum really enjoyed meeting Molly last week and her eyes lit up every time we mentioned her since.”

Suzy and Molly continue to visit Helen every Friday. They have started to venture out on walks around Long Melford. Helen’s daughter is also reassured that her mum has lots of support in place now she has returned to London to work. Speaking to Suzy, Helen’s daughter said “I know you see it from her reaction to Molly, but she talks in the week so much about her that it’s clear how much benefit you’re giving. I know you hear it a lot, but thank you again for giving your time – it’s incredibly appreciated!”

As a result of her volunteering experience, Suzy decided she wanted a change of career and has since applied for work as a carer, a role in which OSF is sure she will be a great success.

volunteer stories

Sonya’s wealth of skills and experience assists OSF

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OSF volunteers have diverse backgrounds, each contributing to a rich pool of skills and experience. Since joining the charity, Sonya Harris has been able to apply her valuable experience as a social worker to one of the most complex and long-term cases ever taken on.  All while working a 3-4 day week in her profession and, for OSF, carrying out assessments on client needs.

Sonya, who lives in Newmarket, joined after coming across OSF at a Christmas Fair in Bury St Edmunds in 2017. She had been planning to do volunteer work and, as an animal lover, the prospect of AAA (Animal-Assisted Activity) with her Lurcher, Oscar, appealed. Instead, Bin Johnston, founder and CEO of the charity and a practitioner, suggested that becoming an assessor would make better use of Sonya’s much-welcomed experience. Her paid work involves visiting children who are not living with their birth parents – other relatives, foster carers or adoptive parents.

The OSF role involves visiting referred clients in their own homes to identify their needs, ensure the property is suitable for a volunteer and dog to visit, and then matching both parties.

Sonya and her dog, OSCAR

One of Sonya’s first fostered dogs was Rosie, whom she looked after for a few weeks while the owner, Brenda, was in hospital. The lady was a hoarder, and when the state of her house was discovered, a very matted Rosie was found. Sonya then took the dog to groomers every eight weeks as the owner did not recover well enough to do so. In the meantime, the house was cleared of clutter.

As fostering Rosie had worked well, the dog welcomed by Oscar, and Sonya’s husband, daughter and son, Sonya did not hesitate to foster Fred, a Shih Tzu.  It was 2020, when he was owned and much-loved by Helen, a lady with complex mental health problems, including alcoholism, and that had led to short custodial sentences. It was to be the beginning of a complex, challenging relationship with both the client and the dog that was to last more than five years and require continuous liaison with various mental health and other professionals.

Sonya and her family took Fred in for short stays then eventually for a year when Helen received a longer sentence. On her return home, Helen was not stable enough to look after Fred permanently, so he initially spent weekdays with Sonya, and weekends with Helen.  This required Fred to make many journeys between their respective homes.

When Fred was first fostered, he was traumatised, very cautious of Sonya’s husband and son, and not house-trained. He also suffered from separation anxiety and followed Sonya everywhere.

In addition, throughout the relationship, Helen made such demands on both volunteer and the charity that boundaries had to be put in place.  There were

Sonya, Helen and FRED sharing a special moment

many times when Sonya had to meet with OSF and Helen’s professional carers at Newmarket to address different issues.

The shared caring proved stressful for Fred, too, so Helen eventually allowed Sonya to foster him permanently once assured she would still see him regularly.  With the calm Oscar as a role model and canine companion, Fred quickly became house-trained, enjoyed holidays with the family in their camper van (starting with his first-ever visit to the beach) and had a new lease of life. He died in March 2025 aged about 15, with Sonya, Helen, and Bin beside him.

“Helen is very grateful for all that we have done for her and Fred,” said Sonya. “But my whole family got involved, and he became part of the household.  And I was never alone with the problems we encountered. I am very grateful to OSF for the support provided as we tackled very complex issues together.”

Balancing Sonya’s professional and volunteer challenges are her other interests, which including singing in a choir, reading and going on holiday with the camper van.

news, news & events

Pet Ownership Debates – Balancing Ethics and Care. Planned Euthanasia – making the decision.

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While working as a Veterinary Nurse and assisting with planned euthanasia, I was often a little envious that animals had that option, and I saw it as a blessing and a privilege that we could end their distress in a relatively painless, dignified way, with just the scratch of a needle coming between their suffering and death. Plus, they have the added advantage of not knowing what was coming, so they could be given a last meal of something yummy and enjoy a bit of fuss, without anticipation or worry.  Of course we as owners know what’s coming, so the animal might well pick up on our mood, but nonetheless it’s a kindness, and a selfless, brave act to be with your companion at the end, if you are able to do so.

On the downside though, the animal has no agency in all this – we owners, together with our vets, make the decision on the animal’s behalf to the best of our knowledge and ability, but it’s so hard to know when the time is right. There are various sayings such as ‘better a week too early than a day too late’ (to avoid unnecessary suffering) but the least useful of these has got to be “you’ll know when the time is right” – as if it’s going to be obvious, when it seldom is! It often boils down to them having more bad days than good, with no real chance of an improvement.

Fortunately, alongside advice from your vet, there are various Quality of Life scales available for us to use to hopefully see the situation with some clarity and objectivity, which can be very difficult when you’re living with a situation day in day out. Please see the following links:

https://www.pdsa.org.uk/pet-help-and-advice/looking-after-your-pet/all-pets/how-can-i-tell-if-my-pet-still-has-a-good-quality-of-life

https://caringpathways.com/wp-content/uploads/2018/02/QualityofLifeScale.pdf

https://cloud9vets.co.uk/wp-content/uploads/2023/11/It-is-time-checklist-April-2018.pdf

https://www.lsu.edu/vetmed/veterinary_hospital/quality_of_life_assessment.pdf

https://www.bluecross.org.uk/advice/dog/time-to-say-goodbye-to-your-dog

https://www.bluecross.org.uk/advice/cat/wellbeing-and-care/time-to-say-goodbye-to-your-cat

 

There is also a huge difference between a well-planned euthanasia to end a terminal illness, and a sudden, accidental or unexpected death, because as Atul Gawande says in Being Mortal:

 “For human beings, life is meaningful because it is a story, and in stories, endings matter”

For anyone suffering a bereavement some form of counselling may be needed. Grief is never a linear journey and everyone will have an individual experience of it. Talking it through is always encouraged, although it may be a while before you feel able do so.  Seek empathetic friends and family, or a professional who understands pet loss, and avoid anyone who might say “It’s just a dog/cat/chicken/rabbit” like the plague!  Interestingly, this form of grief is called disenfranchised grief – meaning a type of grief that is not openly acknowledged, publicly mourned, or socially supported, often due to a loss that is not recognised as significant, or when the grieving person feels they are not allowed to grieve due to societal norms or personal beliefs. I believe that in today’s more open world there is a better understanding of the importance that animals play in our lives. The natural and completely understandable grief that follows their loss can eclipse that felt after losing a family member or friend, for which the mourner sometimes then feels guilt as an additional part of their grief. Acknowledge how you are feeling on any given day, accept that it can vary wildly and often for no apparent reason, and try to be kind to yourself.

The Blue Cross run a pet bereavement support line on 0800 096 6606 available between 8.30am and 8.30pm every day, or you can seek help via your GP, or privately.

Of course, we at Our Special Friends are here to listen too, and we certainly understand the importance of animal companions!

Written by Gemma Reid and Sam McAulay  (Our Special Friends, Animal Companionship Practitioners)

news, news & events

We are recruiting for an Office Coordinator!

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As the Office Coordinator, you will be the backbone of their operations, providing crucial support to the office staff and CEO. Your responsibilities will span across administrative duties, from database management to a wide range of stakeholder relations.

About the role:

We’re excited to announce a new full-time, permanent position available, offering 37.5 hours per week from Monday to Friday. The role comes with a competitive salary ranging from £23,500 to £27,000 per year. Initially based at the OSF Head Office, located at the British Racing School on Snailwell Road in Newmarket (CB8 7NU), the position is expected to relocate to Bury St Edmunds in the near future.

About Our Special Friends:

Our Special Friends promote, preserve, and provide animal companionship and champion animal companionship support services for those in need within the local community. We offer practical advice and emotional support to individuals who are struggling to care for their pets or who miss the companionship of an animal.

About you:

The ideal candidate is a highly organised and proactive individual with a solid background in administrative support. They thrive in a dynamic office environment, confidently managing calendars, databases, and financial records while ensuring smooth daily operations. With strong communication skills, they maintain effective relationships with internal and external stakeholders and consistently seek ways to improve efficiency. Tech-savvy and detail-oriented, they are capable of overseeing IT contracts, maintaining office equipment, and managing policy documentation. From supporting recruitment to assisting with meetings, audits, and various projects, they are a dependable team player who ensures everything runs smoothly behind the scenes.

For more information on the role, please click here

How to Apply:

Please write a cover letter detailing how your skills match the job description and why you feel that you would be a good fit for the role, and submit alongside your CV. Click here to apply

case studies, news & events

Beryl, Len, Suzy, and Molly

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In October 2022, Beryl was referred to Our Special Friends (OSF) by one of our volunteers, who is also Beryl’s neighbour. Beryl lived with her husband, Len, and OSF’s Animal Companionship Practitioner phoned for an initial conversation.

Beryl had had dogs her entire life, but due to disabilities and illnesses, she and Len were now unable to have a dog of their own. They had been having visits from their neighbour and her two Cavalier King Charles Spaniels, but due to their neighbour’s ongoing cancer treatments and compromised immune system, these could not continue. Although they received pictures of the dogs and updates on what they had been doing, it was not the same as physical animal companionship.

Just over a week later, an OSF Lead Volunteer visited the couple. They spoke to Beryl about her needs and how OSF could help. Beryl explained that she and Len were essentially housebound as they could not drive and told our volunteer they felt very “stuck” because of this. Beryl’s disability meant her mobility was poor, and Len was living with various health conditions, including prostate cancer and the early stages of dementia. It was clear that both Beryl and Len would hugely benefit from a volunteer visiting with their dog.

In December 2022, Beryl and Len were matched with our volunteer, Suzy, and her Cocker Spaniel, Molly. The initial match meeting went very well, and Beryl immediately asked when Molly could come again. It was agreed between them that Suzy and Molly would visit every Friday. Visits continued, and reviews took place periodically. On the one-year anniversary of the first visit, Beryl told us, “We love having Suzy, we look forward to her visits every Friday.”

In April 2024, visits were put on hold as Len had been admitted to hospital. Beryl visited him every day until he sadly passed away at the beginning of May. Suzy kept in contact with Beryl throughout this incredibly difficult time, and her visits with Molly resumed at the end of May. Beryl was very pleased to see Suzy and Molly again.

Talking to Beryl a couple of months after her visits resumed, she told us, “I’m not doing well as I miss [Len] so much, I’m really struggling without him … I absolutely adore the visits from Suzy and Molly. Suzy gave me a picture of Molly, which is on my windowsill. [Len] loved Molly; she used to lay on the floor, belly up in front of him, and he would tickle her belly with his feet … I have a picture of [Len], Molly, and I together … it brings me great comfort … although I am struggling with losing [Len], I always look forward to Fridays and my visits.

news & events, volunteer stories

Carole talks about her diverse roles with Our Special Friends

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“Seeing the lives of an owner and their dog open up is so rewarding.”

I have taken on many roles in my eight years as a volunteer with Our Special Friends (OSF)—dog and cat chauffeur, dog walker, visitor with my late dog, assessor, and office assistant. I have taken on whatever is needed, though I have not fostered yet. However, I did help another volunteer look after a little dog for several weeks.

I became a volunteer after attending a presentation given by Bin [Belinda Johnston, CEO of the charity] at my dog club in 2017. Since then, OSF has taken me in a very fulfilling new direction, and I have made some lovely new friends along the way. I certainly feel that I get back at least as much as I contribute.

I live in Barton Mills and, on average, volunteer for OSF for three to four hours toward the end of every week. This is after working for a local authority from Monday to Wednesday in a role that draws on my past experience as a police officer. For instance, safeguarding—knowledge of which is a requirement for OSF volunteers—is embedded in what my department does. Initially, I took my dog, Jack, to visit a lady in Newmarket who had dementia, but I soon started assisting the charity in other ways.

Sadly, both my husband and my dog passed away in 2022, so I had to step away from volunteering for a while. Loss like that does not go away—it walks alongside you, and life goes on. Since then, my most rewarding volunteer experience has been helping a client, Mike, with his dog, Teddy.

Mike was referred to OSF in late 2023 by his vet, as Teddy had not been walked outside for more than three years and was severely overweight. A Collie/Jack Russell Terrier cross, he weighed 17.6 kg, though his ideal weight should have been 12.5 kg. Various issues prevent Mike from leaving his home, so Teddy’s care was neglected.

When we met, Teddy had a growth on the side of his abdomen that needed to be removed, but first, he had to lose weight. I was the initial volunteer to start walking Teddy four times a week. Over time, we developed a ‘Team Teddy’ to ensure he was taken out almost every day, which allowed me to reduce my walks to two or three times a week. I continue to be one of his walkers and have also taken him to veterinary appointments and hydrotherapy sessions.

Within about a year, Teddy was down to 12.4 kg. His muscles improved, and he could manage much more than the ten-minute walks we began with. Unfortunately, he recently developed behavioural problems, possibly due to arthritis pain. He is now on a pain management program, which has helped him become more relaxed and less anxious.

Over this period, various support agencies have also helped Mike, including de-cluttering his home and clearing his garden until he found a gardener and cleaner. Both Mike and Teddy have benefited from being referred to OSF, and their lives have been enhanced by our relationship.

I have not replaced my Jack, but I enjoy contact with many other dogs.

case studies

Sheila’s journey with Our Special Friends

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In 2021, Our Special Friends (OSF) received a referral from a Suffolk Sight Community Worker for Sheila, 76, who had recently moved to the Newmarket area to be near her family.  Sheila had to give up her dogs to move into the first floor flat and was missing them desperately, which was having a negative impact on her mood.  She had been prescribed antidepressants from her GP which were helping, but Sheila was still feeling isolated and missing the companionship of an animal.  

OSF conducted an assessment which showed that although Sheila’s general health was good, she had some issues with her eyesight which meant she felt unable to walk a dog in the dark when she felt more vulnerable.  She was very keen to receive regular visits from a dog and said she would enjoy going for local walks.  We were able to match her with local volunteer ‘Emma’ and her sweet little Cavalier King Charles Spaniel, Percy.  The visits were very successful, with Emma and Sheila developing a solid friendship and often taking Percy for a walk together.  On one visit in April 2022, Emma noticed that Sheila’s breathing was laboured and alerted Sheila’s GP and raised concerns with OSF, which we discussed with the community matron to ensure Sheila had appropriate healthcare.  

The next time Emma visited, she found Sheila had acquired a cat, Pugsey, from a neighbour who had died.  Normally OSF do not visit clients who already have pets as we feel it is important to prioritise people who have no animal companionship.  However, as Emma and Sheila had already formed a strong bond, in this case it was beneficial for all parties for visits to continue.  A few months later, Sheila contacted us as she felt Pugsey needed to be rehomed.  Pugsey regularly wanted to go out and come in, which Sheila was struggling with as there was no lift to her first floor flat.  While OSF proactively sought to rehome Pugsey, there was further bad news as Emma became unwell and had to stop visiting with Percy.  Ultimately, Sheila decided that she had become too fond of Pugsey to part with her and kept her until the cat died in early 2024.  Pugsey supported Sheila through some very difficult times, including when Sheila’s daughter died, and in Sheila’s own words, turned her from a dog person into a cat lover!

After losing Pugsey, Sheila was referred back to OSF for another visiting dog.  We were quickly able to identify a new volunteer who has a lively Cocker cross Springer Spaniel called Barney.  The match meeting was successful, and visits began in March 2024.  Barney has lots of energy and can be quite cheeky, but Sheila adores his character and will forgive him anything!  Barney and his owner have been visiting regularly since, and Sheila is very happy with the company.

NB – the volunteer’s name has been changed in this case study

case studies

Nicola felt lost and didn’t know who to turn to…

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Nicola was originally referred to Our Special Friends (OSF) in 2020 because she needed help transporting her dog, Duke, to the vets.

We also made financial contributions towards Duke’s veterinary care and organised emergency foster care for him when Nicola was admitted to hospital.  At that time, Nicola told us “I was very lost and didn’t know who to turn to.  It made a big difference because the vets said I could hand him over [for rehoming] because of the vet bills, but you have helped me keep my dog and helped my mental health. I think you have done everything perfect.  You eased my nerves and anxious, because my dog is all I have … I would have been lost without you”.

Sadly, Duke had to be euthanised in November 2022, and within a month Nicola had filled the void with a new puppy, Mowgli.  When OSF called to check on Nicola, she told us that Mowgli’s behaviour was challenging, and that she was finding this was negatively impacting her mental health.  OSF advised Nicola to speak to her vet about his behaviour because she was considering rehoming him.  A few weeks later, although Mowgli was still disruptive, Nicola had made positive changes in her life: she had contacted her family from whom she had been estranged for 30 years and was looking for a place in rehabilitation after using drugs all her adult life.  Nicola asked if OSF might be able to foster Mowgli while she was in rehab for about three months, because the thought of having him to come home to would aid her recovery.

One of our volunteer assessors, Lucie, who has vet nursing and dog training experience, visited Nicola and Mowgli with a view to identifying what would be needed from a foster home.  Lucie also gave Nicola advice on how to discourage Mowgli’s boisterous behaviour.  While we looked for a long-term foster home, Lucie continued to help Nicola with training and advice – and on one visit found Nicola very unwell, which resulted in an emergency admission to hospital.  OSF was able to find a short-term foster home for Mowgli for a week while Nicola was in hospital, and Lucie kindly dropped him off.  Although clearly stressed initially, Mowgli soon settled in to his foster home, albeit with significant behavioural challenges, and was responding well to training.  

When Nicola was discharged from hospital, she was keen to have Mowgli back that day.  While OSF had reservations about her ability to provide appropriate care for a boisterous and challenging puppy, it was important for Nicola’s mental health that she was empowered to draw that conclusion herself.  Thankfully for all parties, soon after being returned to her, Nicola decided that Mowgli was too much for her and it would be in everyone’s best interests for him to rehomed.  OSF supported Nicola to formally transfer ownership of Mowgli to us, and his previous fosterer was happy to have him back for a few more days but was not able to take him on permanently.  Through our network, OSF identified a potential permanent new home for Mowgli.  Once again Lucie helped by introducing Mowgli to the new owners and their existing dogs, which went well, and a formal adoption was completed.

OSF continued to support Nicola, with Lucie visiting with her dogs to give Nicola some canine companionship until her place at rehab became available.  We also discussed the possibility of her adopting a dog after rehab, which gave Nicola an important sense of hope.  Once discharged from rehab, Lucie managed to find a small rescue dog, Munchkin, who was the perfect match for Nicola.  Lucie continued to support the pair, providing training advice which helped increase Nicola’s confidence and enhanced the human-canine relationship.  OSF also facilitated some veterinary care for Munchkin and provided Nicola with information about foodbanks and other support.  Nicola fed back: “[OSF] have supported me with everything … in helping me with my pets and emotional wellbeing … I am really grateful for all their help”.

volunteer stories

Bringing compassion across borders: Angela’s story

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Previously involved in animal rescue in the USA, Angela Hockaday readily joined OSF on moving here

Angela shared with us: 

“It’s so good to visit people who don’t have a lot of interaction with others”

“I grew up in the USA and started volunteering with animal rescue at the age of 15.  I lived in several different states including Georgia, where animal rescue is a massive issue, with over-breeding and a very different attitude to pets leading to many being abandoned and euthanised. People there still abandon pets, and those in the military sector have a reputation for doing so which has led to an unfair assumption that all serving personnel do it. 

My husband, Paul, is stationed at RAF Lakenheath, Suffolk (the largest US Air Force base in the UK) and when we moved here in 2016 with our children who were six and eight years old at the time,  I could no longer foster cats as it is not allowed in our rented accommodation. But we can have our own pets, though, and so we have two dogs, a Basset Hound called Higgins and a Greek rescue dog, as well as two cats.  

Research into how I could help other animals led me to OSF, and what especially encouraged me to join as an AAA volunteer is that the charity really wants to keep pets in their own homes, and to achieve this, arranges fostering and other services for clients going into hospital or facing other difficulties. 

I started with dog walking, then for more than a year visited a client, Janet, with Higgins. Initially this was in her own home, and when she needed to go into a care home she didn’t move until assured that our visits could continue. Maintaining our fortnightly visits has helped her to transition to her new environment.  Higgins loves going there and gets excited when he knows we are getting ready to go. It’s so good to visit people who don’t have a lot of interaction with others.

Our other dog is younger than Higgins with a sweet temperament but for now is too excitable to visit.   I also used to flea treat a cat for its owner, and have helped Cats Protection with various tasks, as well as helping OSF with transport when I can.  As I work in a school cafeteria on Feltwell base I am not able to attend OSF training sessions as they are not convenient for me, and so far have been unable to join other volunteers when they meet in Mildenhall.  But it’s reassuring to be a member of the OSF community, knowing that I could call for help with my own pets if it were ever needed.

I am pleased to say that in the years I have been away, attitudes in Georgia have been changing, and going in the right direction. Better practices have been introduced and networks set up to help the state’s animals.”


news, news & events, publications

Our Special Friends Annual Report 2023-2024

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We are pleased to announce the release of our annual accounts for the financial year 2023-2024.

Click here to read the report.

news, news & events

New Patron and Trustees will boost our growth

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We’re delighted to announce that high-profile vet, broadcaster and animal welfare advocate Dr Marc Abraham OBE has become our Patron.  He will help raise awareness of our work to deliver Animal Companionship Support Services (ACSS) to vulnerable individuals across West Suffolk and will support us in encouraging organisations in other regions of the UK to adopt our model for the delivery of these services.

We’re also proud the announce the appointment of two new Trustees. 

  • Rebecca Stephens, Senior Lecturer in Social Work and a pioneer of ‘Veterinary Social Work’ – which combines principles of social work, mental health and animal care to support individuals and families
  • Dr Rebekah Sullivan MRCVS, a practicing vet with a Master’s in One Health – an approach that recognises that the health of people is closely connected to the health of animals and our shared environment.

Marc Abraham says: “I’m proud to be a patron of OSF, a fantastic and dedicated organisation that I’ve admired for years. The human-animal bond offers many health benefits; from improving heart health to alleviating depression and loneliness. It can also increase wellbeing and support child health and development – especially for those with special educational needs and disabilities.  I’m looking forward to working with OSF to promote the power and value of the human-animal bond. ”

Bin Johnston says: “Our goal is to ensure that individuals experiencing vulnerability can continue to receive the evidence-based comfort and joy of animal companionship, even in difficult circumstances. As the UK’s only charity dedicated to developing and providing a holistic range of ACSS, we’re eager to share our experiences and help other organisations to adopt the innovative community support roles we’ve pioneered, alongside campaigning for a pet-inclusive society.

“Marc has a deep commitment to animal welfare and a passion for the human-companion animal bond. His knowledge, experience and contacts will be invaluable in helping us to deliver on our ambitious plans.”

She adds: “We’re also thrilled to welcome Rebecca and Rebekah to our board of trustees. Their skills, expertise and enthusiasm are a perfect fit and we look forward to working with them to enhance the lives of people and animals at risk through the power of animal companionship support services in the months ahead.”

news, news & events

Mental Health and Animal Companionship

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Mental health can be described as a person’s psychological and emotional wellbeing, with this impacting the way they think, act, and feel. For those struggling with this, day-to-day living can be very difficult and sometimes seems impossible. Mental health is something that
impacts everyone. It ranges from low mood, anxiety and major depressive disorders to personality disorders and schizophrenia. It also encompasses dementia, neurodiversity and stress related disorders. Talking openly and seeking help can be really challenging for people with mental health difficulties due to the fear of facing stigmatised discrimination. People struggling with their mental health are far more likely to experience stigma and social exclusion than those who are not. However, in recent years mental health has become less of a taboo subject. People can speak about their personal experiences more openly and more services are available that offer support.

Animal companionship has been proven in multiple psychological studies to have a significantly positive impact on someone’s wellbeing. These interactions can cause biochemical changes. Neurotransmitters are released that improve a person’s mood, cause relaxation and suppress feelings of depression and anxiety. The social interaction is also hugely beneficial. The ‘social buffering hypothesis’ states that social relationships/interaction are protective factors against negative mental health. It is important to note that human-animal relationships are included in this. Social exclusion is a very common cause and symptom of poor mental health, making the work we do at Our Special Friends all the more important. Building relationships with a volunteer and their animal helps to combat that social exclusion.

This is just one of the ways that animals can be a vital source of support in the management of long-term mental health difficulties. They also help people to learn and establish self-care skills. Literature has shown that by looking after another being, people become more aware of their own needs and feel more able to look after themselves. This is particularly true in cases of depression. Symptoms of depression include severe low mood, loss of interest in activities that used to be enjoyable, sleeping too much/too little, changes in appetite, and suicidal ideation. Having an animal can help to relieve a lot of these symptoms. We’ve spoken already about the biological changes that help to improve mood. One of the main responsibilities of having a dog, for example, is walking them. This includes processes like getting out of bed, brushing your teeth, getting dressed, and leaving the house. All of these things can be near impossible for someone facing depression, but it can be a lot easier to do these things for your dog rather than yourself. Having animal companionship has been proven to reduce feelings of isolation and loneliness, help to develop empathetic skills, and allows people who feel disconnected from reality to feel grounded again.

In addition to this, animal companionship can help improve the quality of life for people living with dementia. As the condition progresses, people can become very isolated. Dementia restricts a person’s movements and the activities they can take part in, often because it becomes unsafe. Communication with other people becomes difficult and extremely stressful for the person. However, studies have shown that people living with dementia find it much easier to communicate with animals. Interactions with animals help several neuropsychiatric symptoms, such as depression, disinhibition, delusions, and euphoria. The
human-animal bond does not require verbal conversation where a person experiencing dementia may get confused and stressed
because they are unable to remember things or read conversational cues. Again, they can take part in activities like walking and grooming that give them the incentive to get up and about. For those living with dementia this is really important as it helps to increase their fine
motor skills and muscle strength, which ultimately decreases their fall risk.

On the other hand, animal companionship does come with its negatives. With every animal there is the possibility of practical and emotional burden of ownership. This includes any problem behaviours, perceived cost of veterinary appointments, everyday care that is needed, looking after them as they age or get sick, and eventual loss of a pet. Often, problem behaviours are cited as the leading cause for pet relinquishment. Giving up an animal can cause huge feelings of guilt and contribute to negative wellbeing. It is never an easy decision to make and, even if it is what is best for both the person and their animal, people can feel as though they have failed their pet. It can also cause financial strain when a pet becomes ill or as they get older. The owner may not be able to afford the veterinary costs. This causes guilt as well and they may avoid taking their animal to the vets because of this. It is very common for depression and anxiety to manifest during these times. Lastly, the eventual passing of a pet can have significant effects. This can start a long time before an animal passes.


Anticipatory grief occurs when someone expects a death. This usually happens when a pet is naturally nearing the end of its life or when they become ill. The severity and length of the grief a person feels once their pet passes can be overwhelming for a lot of people. If the person has made the decision to have their pet ‘put to sleep’, it’s very likely they will experience feelings of self-hatred and will blame themselves for their death. This is known as responsibility grief and can be felt by vets as well as the owner of the pet. It can also be very difficult to grieve the loss of a pet given that there are very few methods (e.g. a funeral) to help the grief process. This can lead to disenfranchised guilt, where it feels like the grief cannot be openly acknowledged, despite literature showing that the loss of a pet can feel very similar to the loss of a person. Nevertheless, it is often agreed that the benefits of animal companionship outweigh the negatives. While it is important to note that animals cannot ‘fix’ mental health struggles, it has been proven that they can help with the long-term management of any disorders or difficulties. Studies have shown that animal companionship improves a person’s mood, reduces stress and blood pressure, decreases feelings of loneliness or isolation, among many other positive outcomes.

Further literature into its effects on mental health have found pets reduce urges of self-harm and help prevent onsets of panic attacks and suicide attempts. It is clear that animal companionship has a positive effect on mental health struggles and those living with them. For those times of uncertainty, animal companionship support services can be vital.

Written by Chloe Smith, Animal Companionship Coordinator

volunteer stories

Linda Sadler, OSF’s longest-serving volunteer, tells her story

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“Your visits with your dog are better than any medicine”

“I have been a volunteer with OSF, and for a period of time, a paid part-time employee, since 2012. I first heard of the charity when I came across a leaflet on its bereavement services and kept it as I knew that it would not be long before I had to say goodbye to my beloved dog Barney. He died a year later and then I lost my mother just a week later, a terrible double loss. I approached OSF and Bin Johnston, founder and CEO of the charity, and a practitioner, helped me greatly through this awful time.

In gratitude, I made a donation to OSF and then became a volunteer. For two years I visited a lady to walk her dog Patsy as she could not give her any exercise, and continued to visit even after Patsy died in 2014. As I have veterinary nursing qualifications (Animal Nursing Assistant and Equine nursing diploma) I spotted a problem early on with Patsy that led to early medication for her enlarged heart, giving Patsy an extra couple of years of good quality life.

I then acquired two dogs, Meg, a border terrier, and Ben, a collie X Lab, who had both been abandoned strays. Our first client was a 90-year old lady in poor physical health who very much enjoyed our visits, when I took both dogs on alternate weeks. The dogs loved their new lives as visiting dogs. Even when the lady suffered memory loss and did not remember my name, she always remembered Meg’s. I took Meg to her funeral, which was very sad, as the only other attendees were her son and a carer.

Meg and I then began another long relationship, when we visited a lady who was initially able to come with us on walks in a park, then when less mobile, in her garden. During Covid lockdown, I took Meg to the client’s garden gate so she could still see her. When the lady died her family were so appreciative of Meg’s work that they donated the proceeds of the funeral collection to OSF. There have also been many dogs that I have walked for owners unable to do so, and assisted with many other needs.

My veterinary qualifications have also enabled me to assist OSF in assessing the health and temperament of dogs, both potential visiting dogs and those needing re- homing. I also assist in finding dogs for clients, and once went to North Yorkshire to collect a dog from a breeding friend for rehoming with one of our clients. For four years, I was a part-time employee of OSF, doing animal-related work which included liaising with vets. In 2022, I left to resume working with horses, having previously gained experience in the horse racing industry and as a PA to a land-owner.

As a volunteer with OSF I have been able to take opportunities to attend many training courses, on subjects that have included dog behaviour, pet bereavement, animal first aid and dementia awareness. I now have numerous certificates of attendance as well as Certificates of Appreciation from the charity.

These days I assist the charity, when time permits, as I now look after a wide range of pets: dogs, cats, llamas, horses and even a lizard, when their owners across Suffolk are away. I continue to attend various events to help promote OSF, as I have done over the years, and I am hoping to resume visiting clients with my dog, when I have welcomed my next rescue dog and she is suitably trained.”

If you feel inspired by Linda’s story, click here to see more information about volunteering with Our Special Friends.

volunteer stories

Missing her own dogs prompted Lindsay to become a volunteer

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Lindsay’s story

“Both of my beloved Papillons died in 2021 and not being in a position to get another dog, I was pleased to learn from an existing volunteer with OSF that they needed dog walkers. Volunteers are often only needed temporarily, perhaps when an owner has been ill or had an operation,  although sometimes the relationship can last for several years.

Since then, I’ve walked four dogs short-term and currently walk Lacey, a Jack Russell, twice a week for her 97-year old owner, with another volunteer going on other days. Lacey is so pleased to see me, and as with other owners who live alone, hers also values seeing the volunteers. I live in Sudbury and walk dogs in and around the town, attend the local monthly meetings held for volunteers and have attended several OSF on-line training courses. In addition, I volunteer as a room steward at Gainsborough’s House art gallery in Sudbury, and am a member of an archaeology group. I had a hip replacement in 2023 but was soon back to my busy life.

I’ve had a long and rewarding career, initially ten years in wealth management in New York, then ten years in retail in London, and 20 years running my own coaching business, teaching management skills.  Wherever I’ve been based, I’ve made time for voluntary work. In London I helped a charity working for disadvantaged and orphaned children, some in the notorious Romanian orphanages.  Of particular relevance to my OSF role was supporting a pet charity in rural France where I had retired in 2008, Les Amis des Chats. Like OSF, it was started by a vet who saw a need. Local villages were overrun with sick and feral cats. LADC paid a contribution to farmers and villagers to get cats sprayed and vaccinated. My job was to distribute the funds and co-ordinate with a network of local vets who carried out the work.

Fighting loneliness is very important, and part of this is helping people to keep their pets in their lives. I have three cats, and as I live alone myself, really appreciate their company. It’s also good to know that if I have a problem with my own pets, OSF will try to help. This happened when I thought I might need to re-home a newly adopted cat but fortunately he settled in with the others.

And now we have a temporary new member of the household! I responded when OSF put  out an appeal in summer 2024 for a volunteer to foster a miniature poodle until its owner is found a suitable new home.  When that happens it will be difficult to part with the dog, but knowing I have helped her and the owner at a difficult time will make it all worthwhile.”

“This is a poem that appealed to me after my Papillons died” …

Four feet

I have done mostly what most men do
And pushed it out of my mind:
But I can’t forget if I wanted to,
Four feet trotting behind.
Day after day, the whole day through
Whatever my road inclined.
Four feet said “I’m coming with you”
And trotted along behind.
Now I must go by some other road –
Whichever I shall never find –
Somewhere that doesn’t carry the sound
Of four feet trotting behind.

Rudyard Kipling

volunteer stories

Meet one of OSF’s youngest volunteers, Simran

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Simran Rai became one of OSF’s youngest volunteers when she joined us during her university placement year;

“Walking my dog Coco, a Chiweenie (a Dachshund/Chihuahua cross) in a park near my home in Haverhill in summer 2023, I came across an OSF stand at a family day event. I had just completed my second year at university and my third was a ‘placement year’ working full time before returning to the University of York for my final year.

The placement made good use of my time as I was spending it in the laboratories of a biotech company, working alongside scientists, in preparation for my degree and  eventual career in pharmaceuticals or biotechnology.  My spare time was limited, as I was also making use of my Black Belt in Karate by instructing younger people in my club. I’ve been with the club for ten years and enjoy being an informal teacher.

Even so, after talking with the volunteers on the OSF stand I decided I could spare two hours a week for the charity, especially as volunteering would contribute towards my Gold Duke of Edinburgh award, which I now have.

We decided on an hour walking a dog for Sam, who was unable to exercise her pet, and the other taking Coco to visit  Joyce, a lonely, housebound elderly lady.  Both live in Haverhill so I didn’t need to travel far.

One of the rewarding aspects of helping Sam was being able to liaise with OSF to find someone to take her dog to the vet when it became ill. I could not take it due to my working hours and our client was becoming very distressed when it was not getting any better.  It was a great relief to her when the dog was successfully treated, and we could resume our walks. Fortunately, before I returned to university she became able to pay for a dog walker.

Visiting Joyce with Coco was very rewarding, as helping to alleviate loneliness is so important to mental health. I’ve now seen for myself the improvement in clients’ mental health when they have the opportunity to chat with volunteers, and if it is their dog who is being walked, to see it return happy and stimulated.

Coco loved his outings to Joyce and the attention and biscuits he received. Joyce liked to hear about my life, and frequently asked for my opinion on something. But at the same time, she helped me with her opinions and wisdom. She lived alone with the help of a carer and visits from a daughter, but eventually went into a care home. Coco and I were allowed to visit her there, and initially saw her in her room then later on in the lounge.  The other residents benefited from seeing him and he went from person to person for treats.

When I have completed my studies I would very much like to resume volunteering with OSF, providing I don’t need to move out of the charity’s catchment area for my career. In the meantime I will help if possible during my remaining uni holidays as both Coco and I will miss our involvement. Fortunately I am continuing with Karate at university so despite my studies, will remain fit for the dog walking!”

If you feel inspired by Simran’s story, click here to see more information about volunteering with Our Special Friends.

news, news & events

Recruiting for a Fundraising Manager

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We are searching for our first ever Fundraising Manager to develop our new fundraising strategy and build lasting, sustainable change for years to come.

Our Special Friends promote, preserve, and provide animal companionship and champion animal companionship support services for those in need within the local community. We offer practical advice and emotional support to individuals who are struggling to care for their pets or who miss the companionship of an animal.

This is a permanent, full-time role and comes with a salary range of £30,000 – £35,000. You will require a full UK driving license as the role will involve travelling throughout local communities throughout Suffolk.

The role

This role will be at the heart of OSF, and will look to identify new fundraising initiatives across multiple income streams, including Community, Corporate, Events and Individual donors. If you are ambitious, and thrive in a collaborative and inspirational environment, and are ready to embrace the this exciting challenge, we want to hear from you.

About You:

This role is perfect for someone wanting to make a truly lasting impact for this wonderful Charity, someone who will bring experience across various fundraising disciplines, is ambitious, and looking for that new fundraising role. To excel in this role, you will need to bring:

  • A strong record of fundraising in the charity sector, with proven results
  • Experience of success across either: community, corporate, events fundraising, individual giving, legacy or digital income strategies
  • Excellent written and verbal communication skills, and the confidence to engage and build relationships with stakeholders and partners at various levels
  • Able to communicate persuasively with passion and integrity.

Please click here for more information and to apply with your CV and cover letter.

case studies
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In June 2023, Our Special Friends (OSF) received a referral from the Social Prescribing Link Worker for a lady, ‘Sally’ aged 69, who was unable to have her own dog but would love to go for walks with a volunteer and their dog.

Through OSF’s client assessment process, it was apparent that even though Sally lived with her husband she was feeling very lonely and isolated as they didn’t have any regular visitors. Sally had previously volunteered as a dog walker for the Cinnamon Trust, but since being diagnosed with osteoporosis could only go for short walks using her walking stick and could not walk a dog herself. She had lost both her sisters in a short space of time and was still grieving this loss. Unfortunately, due to her husband’s epilepsy and her own health issues she felt she hadn’t had time to access any bereavement support. As her husband wasn’t keen on dogs and Sally liked to go out walking, Sally preferred the idea of our Accompanied Dog Walking service, rather than having a volunteer and their dog visit her at home.

A newly recruited volunteer, ‘Rachel’, and her friendly Labrador ‘Bobby’ were identified as potentially suitable, so OSF arranged a Match Meeting between them with our Animal Companionship Coordinator present. Bobby was very well behaved and the perfect height for Sally to stroke and they enjoyed a steady 45 minute walk. Rachel and Sally also got on well and were both happy to meet for weekly walks on Monday afternoons. OSF also shared details of a local dog-friendly Wellbeing Walk as the meeting place was part of Sally, Rachel and Bobby’s’ usual route. We hope this will give Sally more connection to her local community and she may be able to form new friendships.

As part of our evaluation process, OSF sent Feedback Forms to Sally and Rachel. Sally told us about the difference the visits made: “My world seems brighter. Less isolated. Gave me something to look forward to.” Meanwhile, Rachel commented: “[Sally] is so lovely, and we enjoy our time together with Bobby.” In a recent case review, Sally said that she is “enjoying our walks together … [it’s] always good to see them … [Bobby is a] lovely dog [and] Lucy is very accommodating.”

case studies

Tony and Digger

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Our Special Friends (OSF) was contacted on a Friday in August 2022 by a friend and neighbour of a gentleman, Tony, who had been hospitalised because help was needed to look after Tony’s elderly spaniel, Digger. After an initial foster home had fallen through, the neighbour had been popping in to check on Digger, and a professional paid dog walker was taking Digger out daily – but Tony’s stay in hospital was now going to be longer than first expected so more support was needed. Tony’s next of kin, his nephew, did not live locally so couldn’t help with looking after Digger in situ, and worked full time so was not in a position to have him at their house.

The very same day, OSF identified a potential foster home with a couple who loved spaniels and regularly took on older dogs with health problems through Spaniel Aid. Tony’s nephew was visiting at the weekend, so was able to transport Digger to the foster home, where he settled in quickly. During his stay, Digger began scratching compulsively around his head and neck, and his fosterers took him to his vets where they found evidence of fleas. Digger was also licking at his paws, so OSF requested his previous vet history which showed that he was thought to have arthritis, but that his medication had lapsed. As per our Fostering Agreement, OSF agreed to cover the vet bills for Digger through our Animal Welfare Support Fund, including the arthritis medication, flea and worm tablets, a follow-up consultation, and a flea spray for the foster home.

After briefly being discharged in August and then re-admitted to hospital after a fall, Tony was able to come home in the middle of September, with carers visiting four times a day to support his recovery. Meanwhile, due to personal issues the foster family had said they would need Digger to go home in early October. Fortunately Tony was well enough for his nephew to collect Digger from the fosterers and return him home on 1st October, with his neighbours and the paid dog walker providing continued support. Towards the end of October, Tony called to say how pleased he was with the service he had received, and he made a very generous donation of £200.

Sadly, in mid-December Tony became unwell again, but unfortunately the family who had fostered Digger previously had just taken on another dog through Spaniel Aid so couldn’t have Digger as well. OSF worked quickly to identify another volunteer who was happy to take Digger on – however, before that could happen, one of Tony’s neighbours stepped forward to foster Digger. A key goal for OSF is to increase support within a client’s existing network or community, so this was an ideal solution.

case studies

Blue and Ted felt an instant connection on the very first visit

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In May 2022, Ted was referred to Our Special Friends (OSF) by the NHS Integrated Neighbourhood Team. Recently widowed, Ted, 87, struggled with low mood and isolation. Having been diagnosed with arthritis and COPD, Ted was housebound, and although his family were supportive, they did not all live locally, leaving Ted feeling very alone.

When an OSF Volunteer Assessor met Ted, he shared fond memories of his late Jack Russell Terrier and other dogs he had owned previously. Missing the canine companionship, Ted was eager for OSF to arrange weekly visits from a volunteer and their dog. Although Ted smoked, he agreed to refrain from smoking two hours before visits and to air out his flat to ensure a comfortable environment for the dog and the volunteer.

We identified a potential volunteer, Aida, who had previously visited another client whose health had deteriorated and meant visits were no longer possible. Aida has a lovely 7½ year old friendly Staffor

dshire Bull Terrier, Blue, who she had brought over from Spain, and they started visiting Ted in July 2022. Ted delighted in Aida’s visits and interacting with Blue, getting her to sit, and practising Blue’s skills such as balancing treats on her nose before flicking her head up to catch them! He even bought Blue a special water bowl for the warm weather. Blue, loving the attention and treats, quickly adapted to her role in providing companionship.

Aida’s weekly visits continued until Ted sadly passed away at the end of February 2024. Ted’s granddaughter notified Aida, who was deeply saddened as she was just about to arrange their next visit. Aida attended Ted’s funeral, where a photo of Ted and Blue was lovingly included in the order of service.

Aida told us how right from the start, the match: “was a complete success as Blue and Ted felt an instant connection on the very first visit (I guess the treats and cuddles helped!). For a little bit more than a year, Blue and I visited Ted once a week, and during this time became genuine good friends. We would have our ‘moan-ments’, but mostly there was a lot of laughter.

I really miss the stories he used to tell me about the air force, and all the travelling he did around the world. You could perfectly imagine the places by the descriptions he gave. Also, he would tell me about his family, how happy he was with them, and how he met his lovely wife. I think Animal Companionship is just amazing. How much positive impact a single hour can have in a person’s life, and to see the improvement in their mental health and wellbeing. For example, we would start the visits with “my back aches today” or “I have been a little bit down this week” and finish with laughter, teaching new tricks to Blue, and spoiling her with treats and cuddles. Not only would the visits positively affect Ted’s day, but also mine, and that feeling lasted long after the visit had ended. I got to know Ted really well and we become good friends. It made me feel great, that I was being helpful when I took Blue to visit him, socialising and bringing a smile to his face. Visiting Ted made me really happy, and it felt very gratifying to see that he enjoyed the time with us too”

Ted’s son said to Aida: “I just wanted to let you know that he loved your visit every time you went with Blue. He told me all about them every night when I called him, he loved talking to you about places in Spain … Thank you for doing what you do visiting people that need some company and entertainment from your sweet dog.”

case studies

‘Rob’ and ‘Alfie’

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Our Special Friends (OSF) was contacted in November 2022 by Havebury Housing Partnership’s
Hoarding and Wellbeing Support Advisor who was concerned about one of their tenants, ‘Rob’,
who was unable to clear out his house as he was feeling overwhelmed with his dog Alfie’s
behaviour. Rob was walking Alfie four or five times each day, which was not ideal physically as
Rob is an amputee and this much walking wasn’t giving him enough time to rest his leg or sort out
his house. Rob also has PTSD and Alfie’s demands were starting to affect his mental health, so he
wanted some support with walking Alfie.

OSF’s Animal Companionship Practitioner, Gemma, got in touch with Rob and it was clear that he
loves Alfie, but was struggling to keep up with the amount of exercise Alfie seemed to demand.
However, Gemma’s professional experience led her to believe that Rob and Alfie would benefit
from some behavioural advice, as even the most energetic dog doesn’t have to be walked as
frequently as Alfie was already. OSF volunteer Lucie, who has Veterinary Nursing experience and
is a dog trainer, agreed to visit Rob and Alfie to conduct an assessment. Lucie gave Rob some
behavioural tips alongside reassuring him that he didn’t have to walk Alfie so frequently, and that
a game or training session could be a good replacement for a couple of the daily walks.

A week later, Rob contacted Lucie again to say that although her advice had been successful, he
was finding everything a bit much and asked whether it would be possible for someone to take
Alfie for a few days to give him a chance to sort out his house.

In the meantime, our Lead Practitioner Bin had been speaking to a lady, Sue, about a dog, Belle,
who we had been asked to rehome as Belle’s owner had sadly died by suicide. Sue was an
experienced dog owner, who had lost both her husband and dog in recent times. Although Sue
was a good match, following Bin’s emotional support, a member of Belle’s previous owner’s
network had decided to adopt Belle. Bin explained this to Sue, and asked if she would consider
fostering, as she was in a good position to do this as she had no other pets. Sue agreed to foster
Alfie for a few days, and OSF lent Sue a crate to help Alfie settle in.

Not used to travelling by car, Alfie was a bit anxious on the journey but quickly settled in at Sue’s
house and responded well to Sue setting down clear rules. Alfie used the crate as a place of
comfort, as had been intended. After six days, Rob had been able to make progress with sorting
out his house, so Sue returned Alfie home, along with the crate which OSF had agreed Rob could
keep as part of Alfie’s behaviour plan. Alfie has since been matched to a new volunteer for dog
walking support, giving Rob a further chance to get on top of many of his household tasks. He says
the crate has been very effective in settling Alfie down, and on our recommendation has bought a
special harness to assist with calmer walking and give greater control.

Meanwhile, Sue’s fostering experience with Alfie led her to realise she didn’t actually want a fulltime
dog of her own, and although she would consider fostering again, she would prefer it to be a
smaller and quieter dog that didn’t pull on walks. This level of clarity is good for OSF as an
organisation so we don’t waste people’s time trying to match them with unsuitable animals, and
has also prevented Sue from adopting a dog that she later regretted and/or had to return. Sue has
since taken in a cat to foster for an owner who has fled domestic abuse.

case studies

“My relationship with my cats is stronger than ever now”

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In October 2023, Our Special Friends (OSF) received a call from ‘Martha’ who had been admitted to a mental health unit and was worried that there was no-one to care for her two cats. She had had the cats, a two-year-old brother and sister pair, since they were six months old. Having already had her two young children taken away from her, the cats were very important to Martha and she was concerned as they had already been without care for 24 hours.

Martha had only moved to the area two months previously and had no local family or friends who could help. She did not know how long she would be staying in hospital, and as the cats had not been vaccinated, they could not go into a cattery. Martha had been in hospital previously when she had been able to leave the ward to care for the cats herself. However, due to her deteriorating mental health, the hospital staff could no longer allow this.

Our Special Friends quickly stepped in and sent a call out to our volunteers for help. We arranged a rota of two volunteers to visit, with occasional visits from OSF staff to fill any gaps. Martha had provided the keysafe code to us, illustrating a high level of trust and allowing us to easily provide in-situ pet care. We set up a WhatsApp group so Martha could be kept updated with news and photographs of the cats, which she found very reassuring. She was also able to order food and cat litter online when OSF notified her that supplies were getting low, giving her an important connection to her pets’ care.

A month later, Martha was well enough to be escorted home to care for the cats herself. Unfortunately, a few weeks later there was a crisis and Martha had to be readmitted to hospital, so OSF stepped in again to provide in-situ care for the cats. During this time, Martha sent a WhatsApp message saying she had made the difficult decision to rehome the cats as she wasn’t going to be returning home. Given Martha’s evident love for her cats, this caused immediate concern to OSF. We contacted the hospital, who said she was in the process of being discharged and was expected back later to collect her belongings. Further contact with Martha indicated she was at risk of suicide but her whereabouts were unknown. We continued to liaise with Martha and the hospital and thankfully she was located and returned to hospital. Her fear of discharge and being without her children had precipitated Martha’s suicide plan, but after four days more in hospital she had improved sufficiently to be discharged home. While we hope Martha will continue to recover, she knows Our Special Friends will always support her and her cats if she needs it.

Martha told us “[Our Special Friends] stepped up to help immediately as soon as the help was required, even last minute/on the day, they communicated extremely well with me via calls and messages, but also respected my privacy and the sensitive nature of my illness … The volunteers have been extremely kind and compassionate with regards to my situation and health and have even raised the alarm on occasion when I needed more professional support.

[Our Special Friends] were so very proactive with their support. Because my health was changeable and unpredictable, I was concerned that I may have had to find a new home for my two cats. However, due to the support from OSF, I felt reassured that the cats were being very well cared for over the periods that I was away.
My relationship with my cats is stronger than ever now and I am so very grateful that OSF were there to help look after them when I was unable to … I have remained out of hospital for a month and a half now, so I am excited at the prospect of being able to return to work very soon; fingers crossed … [the cats] are both very well and happy and still loving me being home and I’m loving spending time with them too.”

case studies

“My two dogs are my world, without them I wouldn’t have anything”

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Our Special Friends (OSF) received a referral for Kevin and his dog Poppy from the local Community Mental Health Team in April 2024. Due to severe anxiety and depression, Kevin struggles to leave his house and is unable to work. The Mental Health Care Co-ordinator told us that Kevin’s dogs were his only life line and opportunity to get outside. However, Poppy, a five-year-old Staffie cross Bull Mastiff needed veterinary attention but as Kevin is on a very low income through benefits, he could not afford the fees. He was outside of the catchment area for the PDSA, and Poppy’s increasing distress was significantly impacting Kevin’s mental health.

We contacted Kevin who explained that Poppy had severe diarrhoea, which had also happened the previous year when she started coming into season. She had also lost a lot of weight. It was therefore in Poppy’s best interests to be neutered, but Kevin could not afford the £450 fee. The immediate need was to treat her diarrhoea.

OSF gave Kevin the number of the relevant RSPCA branch, from whom he could obtain a voucher towards the costs of a consultation. The RSPCA agreed to cover the majority of the vet fees, and Kevin was able to get an appointment later that day. OSF agreed to pay the £15 remaining for the appointment, plus the £46.95 to cover the costs of diagnostic tests and medication which weren’t covered by the RSPCA. Through our links with another local charity’s hardship fund, we were also able to send Kevin supermarket vouchers to the value of £50 to provide a little financial breathing space. We also told Kevin about a local pet food bank who could help with supplies for Kevin’s dogs.

Poppy’s tests came back negative, and Kevin was very worried about the costs of further treatment. OSF reassured Kevin that, in addition to what the RSPCA would fund, we could pledge up to £200 in total towards Poppy’s treatment from our Animal Welfare Support Fund. Kevin then discussed this with the vet, and jointly they decided the best course of action was to try antibiotics and more probiotics, the cost of which OSF covered.

The treatment helped Poppy’s diarrhoea improve and Kevin felt that she had put on a little weight and seemed more like her old self. Kevin had spoken to the RSPCA who said neutering had to wait for three months’ after Poppy had come into season, but to give them a call at that time when they would pay for the neutering. He told us he felt happier as Poppy is so important to him: “my two dogs are my world, without them I wouldn’t have anything.”

We kept in touch with Kevin’s Care Co-ordinator, who fed back that Kevin had benefited by OSF “not only helping funding necessary treatment but enabling [his] recovery going forward … I could not [have] helped my client directly in this way, all other options … weren’t in area. I found the service helpful, supportive and with true care in what they offered. It was a quick response too.”

case studies

“She’s been the best house guest. Such a lovely, lovely girl”

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In August 2023, OSF received an urgent referral from Adult Social Services for a lady, ‘Enid’, aged 73, who was in hospital and needed to stay in overnight but was close to self-discharging as she had no one to feed and look after her beloved 12-year-old dog, ‘Honey’. Social Services were requesting help for someone to go and check on the dog and feed her.

Unfortunately, when Our Special Friends called back, the Social Worker who had referred Enid wasn’t working and the person on duty wasn’t aware of the situation. Luckily, Enid’s son had managed to arrange for the neighbour to check on the dog that night.

Enid doesn’t have a strong support network around her that can help as her son lives 50 miles away and there have been a lot of fallings out within the family so no other help was available. Due to this, the son was feeling exhausted and experiencing care giver burden, meaning foster care for Honey was urgently needed.

Honey experiences separation anxiety if left alone as she is used to the company of Enid 24/7, However, within three days of OSF receiving the referral, OSF had found a perfect match of fosterer as the volunteer, ‘Rebecca’, works from home. A WhatsApp group was created with Enid’s son and granddaughter as well as Rebecca. This allowed regular updates to be sent and the granddaughter shared the photos with Enid when she visited her in hospital. This provided great comfort to Enid knowing Honey was being well cared for. Rebecca looked after Honey for three days before she was returned home.

In less than a week, Enid was back in hospital and Honey needed fostering again. Thankfully, Rebecca was available to look after the dog again. This time it was nine days before Enid and Honey could be reunited. During this time, Honey ventured into town and experienced her first ‘puppicino’ (left). She also provided much comfort to Rebecca’s teenage daughter.

Rebecca said: “Honey is a really chilled vibe and her being here is helping my daughter massively as well. She has had a tough time at school over the past year and the girl friendship dynamic drama gets a bit much for her at times, so Honey seems to have done her the world of good as well… She’s been the best house guest. Such a lovely, lovely girl…We love her so much!!”

Enid’s son said: “You are all heroes, mother will forever [be] in your debt, it is the knowing for her, she is so attached to Honey. Everything you are doing is much appreciated – thank you – and it is taking so much worry and pressure off…We’ve been loving the photos and updates.” Enid’s granddaughter said: “Thank you so much for how much love and reassurance you are giving Honey to make her feel settled. I’ve been showing my Nan the pictures daily and letting her know what Honey has been up to which makes her smile.”

case studies

“David is looking out the window waiting for her to arrive”

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In September 2023, Our Special Friends (OSF) received a referral from the Anglia Care Trust for a gentleman, ‘David’ who was 79 years old and has dementia. He has a love of dogs and had owned many when he was younger but his wife ‘Eileen’, who is also his main carer, has a fear of dogs so they could not have one of their own. One of OSF’s lead assessors had an initial phone conversation with Eileen and learnt that, although she was wary of dogs and wouldn’t stroke and engage with them, she was comfortable with a dog visiting their home. She knew that weekly interactions with a visiting dog would have a positive impact of her husband’s wellbeing. Three weeks later, the lead assessor went to visit the couple. By now, Eileen was a little anxious as David had changed his mind that day and was saying he didn’t want visits from a volunteer and dog, so she wasn’t sure how he would be. David was also experiencing trouble with his hearing and although he has a hearing aid it didn’t seem to be helping. It was apparent that it was frustrating for David as he couldn’t follow and engage in conversation very well. But he enjoyed talking about the dogs he had owned in the past and his sense of humour was evident. Eileen was also clearly dealing with caregiver burden and had only recently started to get support for her caring role through Anglia Care Trust. She was very much looking forward to an opportunity to have some respite when a volunteer and dog came to visit David.

Not only were we able to find a suitable volunteer, ‘Victoria’, to match with David, but Victoria was also a registered nurse specialising in dementia. Just under two months from receiving the referral, David received his first visit from Victoria and her friendly, calm, lurcher ‘Poppy’. It was clear from the very first visit just how special and powerful these visits were going to be for both David and Eileen. Not only does David enjoy talking and interacting with Poppy without the pressure of having to follow a conversation, Victoria is able to support Eileen by sharing her knowledge of dementia and the support that is available to carers. With her calming presence, Poppy also won over Eileen who spent some time stroking her.

Victoria’s support and the visits from Poppy allow Eileen the opportunity to have respite, if wanted, but also the chance to talk to someone who is knowledgeable about dementia. By reducing the caregiver burden on Eileen, she is better equipped to care for David for longer, putting less pressure on dementia support services, carers and care homes.

Speaking with Victoria after a few of her visits she told us “Eileen has my picture [and Poppy’s] on the fridge and apparently David has been talking lots about it … Poppy howls with excitement when we pull up in the driveway. David is looking out the window waiting for her to arrive.”

Uncategorized, volunteer stories

Kasha’s Story – Time to hang up the bandana and retire

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“What a lovely time I’ve had these past five years of being a visiting dog for Our Special Friends (OSF). Lots of hugs, hair-brushing and best of all, treats.

But I’m now nearly 12, and with arthritis in my legs, I’ve become rather a couch potato, and would rather just vacuum our client’s carpet for crumbs from her breakfast or snooze on it.  I and my mum used to visit Jean every Monday morning, and before that another housebound lady until she went into a nursing home. We did visit her there once, but I got into trouble for pulling to get to all the other residents for their sweets.  There’s something to be said for getting old. Visitors know you’ve got enough ‘stuff’ so they just buy you sweets (or flowers, if you’re unlucky).  No wonder so many elderly people lose their teeth.

For a time, we also went on walks with a younger lady who was very depressed, but fortunately the exercise in fresh air – and my company – helped her on her recovery journey. 

Meeting other OSF dogs at various events has also been great, although one time we were put through our paces on an obstacle course and as you may know from Crufts, Labradors are not keen on such activities unless there’s food at the end.

Which brings me to my retirement aim. To join OSF I was made to go on a diet, as I was considered too fat to be recruited. I went from 39 kilos to a pathetic 31 and have had to stick to the diet to keep my job.

But now that my bandana has been put away, hooray I can get fat again! *

P.S. I won’t really be piling on the pounds…but I do deserve the odd extra treat for my hard work!”

Kasha’s owner says:

“Taking Kasha to see clients has been very rewarding – and has given my dog a welcome change of scenery each week, especially as we always included a pre-visit walk in a nearby park. I’m pleased to say that my own relationship with OSF has not ended as I’m now helping in other ways.”

 

volunteer stories

Suzy’s Story – Bringing joy to the later years of life

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Suzy Dack talks of the inevitable loss of very elderly clients

Suzy and her dog MOLLY

I’ve been a volunteer with OSF since around Christmas 2022, after learning of the charity from Facebook. Since then, I’ve been taking my mature Cocker Spaniel, Molly, to visit four clients. Molly loves these outings, she gets very excited on arrival but soon calms down and likes the attention, offering her belly for a rub and relishing the sausages she is given by one of the ladies.

This is my first volunteering role and I find it very rewarding. But many of OSF’s clients are quite elderly, several in their 80s and 90s, so volunteers have to be prepared for sad partings. This can be because a client dies or goes into a care home where we cannot visit. I was initially visiting three clients, a couple and a lady who lives alone but had a day time carer.

She now needs 24 hour nursing care so went into a home. The husband of the couple was admitted to hospital recently and later moved to a nursing home for end of life care, when it was not appropriate to visit. He has since passed away. I had known the couple for nearly 18 months. It can be upsetting when a client passes away but it’s good knowing that Molly and I brightened his last months. I resumed my visits to his widow, who finds our presence so comforting. The joy OSF visits bring to people by providing animal companionship is very rewarding. Volunteers are matched with clients who have had their own dogs in the past.

People relax with Molly, while I provide a listening ear. And if a client dies, the charity promptly offers support to the volunteer if needed. My fourth client is in her 90s, and I visit her on some Saturday mornings. Unlike many clients, she has a good social life and family support so I don’t need to visit her every week. We converse by phone and she lets me know if a visit is needed in the coming week.

I have first-hand experience of the elderly as my own grandfather is 101. He lives a few miles away in an annexe on the side of my parents’ house , and my mother looks after him with no additional help. I visit him on Friday mornings to do his housework and help him to have a shave. In the afternoon I visit OSF clients, so my day off from my paid employment is quite full. Volunteers can do as much or as little as they want for the charity, and in my case I need to fit visits in with running a busy household, which includes my husband, daughter of 19 and son of 14.

From Mondays to Thursdays I work for Stephen Walters & Sons (Sudbury Silk Mill), where I interpret the designs of world-class fashion houses, including Polo Ralph Lauren, to provide patterns for the weaving looms. I have been with the firm for 23 years and am one of a team so I am working with people all week, but talking with OSF clients gives me another unique and rewarding purpose.

I also take the opportunity to meet other OSF volunteers from the Sudbury area at the monthly meetings organised for us, as we are rather far from the charity’s Newmarket base. We meet for coffee in a nice venue where our dogs are welcomed, so they also enjoy the get-togethers while we exchange news of clients and try to address new client needs. In addition, OSF provides training opportunities for us.

In all, this makes for a very full, varied and balanced life. And even though OSF volunteering can bring sad partings, the many memories of how clients’ faces light up when we arrive, and their happy smiles, makes it so worthwhile.

volunteer stories

Juliet’s Story – I’m glad the rescue centres turned me down

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Juliet Thomason explains how rejection turned to joy

Juliet and her dog MABEL

I’ve been a volunteer with other charities in the past, in particular with the Meals on Wheels service, but working for Our Special Friends is quite different. That’s because the aim of our CEO and founder of the charity, Belinda Johnston, was to create a community of animal lovers who help each other as well as the clients. And from personal experience, I know how this does work both ways.

Firstly, I would not have my lovely Border Terrier, Mabel, if it were not for help from OSF, and second, because one of our volunteers and now a good friend, Carole Langton, kindly looked after her for six weeks after I had a shoulder replacement operation. My right shoulder had smashed when I fell while walking Mabel and since I’m right-handed, and live alone, life would otherwise have been difficult. I really appreciated the help.

I used to live on a farm just outside Newmarket and when I lost my Border Collie I thought I would ‘downsize’ for my next dog as I intended to move to Bury St Edmunds within the next few years. I contacted several rescue centres and was turned down as being over 70 and too old, even though I was fit. I didn’t want a puppy, neither did I want an old dog as I’d been through the distress of losing one to cancer. A lifelong dog owner, I was desperate for canine company again.

Thankfully, friends introduced me to Belinda, who found Mabel for me. Then three years old, Mabel had been returned to her breeder due to a marriage break-up, and the breeder interviewed me to ensure the dog was this time going to a good forever home. The right age, and easier for me to manage than a large Collie, she’s proved perfect. And it seems that she’s thanked OSF in her own way, by becoming a visiting AAA dog, while I’ve been rewarded by making several new friends.

Mabel and I have now been visiting a bedridden elderly lady in Bury St Edmunds for two years. She so enjoys our visits as otherwise all she can do is watch TV all day. She has dementia, but so did my late husband, so together with my years of delivering meals to lonely elderly people, I understand and empathise with them.

In the five years I’ve been a volunteer with OSF, I have regularly visited other people with Mabel, walked the dogs of clients who are not mobile, and have occasionally helped with pet care and providing transport. Relationships do not necessarily end when the initial need has been met. I used to visit a lovely, very bright lady and take her old Spaniel for a walk, but now that the dog is reluctant to walk I still call in to see the owner. I enjoy whatever I do for OSF, everyone is so friendly.

As for the rescue centres that turned me down in 2019, I wish they could see me now on my hour-long walks with Mabel.

“And it seems that she’s thanked OSF in her own way, by becoming a visiting AAA dog, while I’ve been rewarded by making several new friends.”

volunteer stories

Celia’s Story – If you go down in the woods today

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Celia Gordon relates what happened to her

Yes, there was a surprise for me – and it wasn’t a teddy bears’ picnic. It was being ‘accosted’ by Belinda, CEO of OSF, while on a country walk with my husband Jonathan and our dogs.

Celia and her dogs BILBO and DIGBY

Spotting our rare breed terriers, Bilbo and Digby, Belinda instantly decided they would be perfect visiting dogs and within a month we were recruited. It was in 2022 and I had just left the local hospice where I had been a volunteer for more than eight years. So, instead of having the anticipated leisure time, I embarked on an unexpected new venture.

Today, Jonathan and I average six hours a week between us carrying out different duties for the charity. Whilst Bilbo, now six years old, started visiting in April 2022, it was another year before our younger dog, Digby, now three years old, passed his assessment; and Belinda was right in that they are proving ideal AAA visitors.

An endangered breed, Glen of Imaal terriers originate from Ireland and were bred for badger hunting, but ours give up easily when their instinct nudges them to chase a wild animal. They’re really couch potatoes, very calm and loving, and like visiting our two clients who in turn adore them. The dogs know that as soon as they are wearing their bandanas they’re off to work. But they don’t like getting up early in the morning and can act like stroppy teenagers. Both of our current clients see Bilbo and Digby regularly as Jonathan and I take it in turns to visit. My husband is not particularly gregarious, but he really enjoys his AAA role, especially taking a client who is not mobile on outings into Bury St Edmunds, accompanied by Bilbo.

As a family, we have always had dogs, and one of my sons is really committed to animal welfare, having been an RSPCA inspector for many years. He is now an animal welfare consultant, which has involved him in the television and film industry, working on a variety of sets including Jimmy’s Farm, Clarkson and All Creatures Great and Small, to name a few. He adopted two cats from OSF who urgently needed re-homing.

My work for OSF is now very varied, facilitated by my living mid-way between Bury St Edmunds and Newmarket, where the charity is based. On Tuesdays I help in the office as the team have so much to do and I like to contribute in any way I can, even if it is just making phone calls. I also sit in on case study sessions, where we decide on how best to meet the needs of different clients and discuss any other current issues. This is where I can draw on my experience of working for a hospice and seeing the different situations that people can be in.

Soon, I’ll become an assessor for OSF, going into the homes of prospective clients and matching them with AAA volunteers and their dogs. Again, my hospice experience should be valuable.

I’m also involved with fund-raising. For the past two years, near Christmas, the recorder ensemble I play with have been allowed to hold a concert in the atrium of Glasswell’s furniture store in Bury, fund-raising for OSF. And I’ll rattle my tins at every opportunity!

Assisting OSF is very rewarding, and being part of its caring community is reassuring, as volunteers can call on the charity for assistance. For instance, I had two hip replacements within nine months, and was immediately offered help with walking our dogs if Jonathan needed it. Fortunately, we could cope then but with our sons and grandchildren in Yorkshire and Australia, having another ‘family’ to call on is a real bonus.

volunteer stories

From a classroom full of children to an office full of dogs

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After 12 years of teaching in primary schools, I was ready for a change in career. As much as I loved teaching and inspiring the next generation, I was fed up and exhausted with the ever-increasing paperwork and politics involved in education. I knew I needed to make a change to improve my own wellbeing and when I saw the job as an Animal Companionship Coordinator at Our Special Friends (OSF) it felt like the job description was written for me; it was literally my dream job! Helping people and helping animals.

So, I took the leap of faith and decided to apply for the job. I was very excited when I was offered an interview but also super nervous. I hadn’t had an interview outside of teaching for over 12 years. However, once I arrived at the office in Newmarket, and was greeted by the waggy tails and wet noses of the office dogs, I felt more at ease. The human and animal health and welfare sector were completely new to me, but I did have many transferable skills and knowledge from my time teaching. I was offered the job and felt very excited to start this new chapter of my career but also felt sad to be leaving teaching behind.

After my first week at OSF, I knew I had made the right decision. I was welcomed into the team, and I certainly enjoyed the novelties of not being a teacher. To be able to enjoy my lunch break without worrying about marking books, preparing for the afternoon lessons, or dealing with behaviour issues was a lovely change. Being based at The British Racing School, also means we have the added bonus of going for a walk at lunch to see the horses in the stables. I don’t think people outside of the teaching world fully appreciate how non-stop teaching is from the moment you arrive at school at 7am until you leave at 5:30pm (if you’re lucky). Now I work 8:30 – 4:30 which gives me the time and energy to have a better work life balance. It’s a much better pace working in the office too however we do have our moments where it’s ‘all hands on deck’ so to speak when we respond to crisis situations.

My job as an Animal Companionship Coordinator is a very varied role, where no two days are the same. It involves meeting and assessing clients in the community for our animal-assisted activity programme or for dog walking support. I still sometimes pinch myself that I get paid for having a chat with a client or for taking their dog for a walk to assess its suitability. Don’t get me wrong, at times it can be difficult and upsetting to meet vulnerable people who are lacking the care and support they need but I also get chance to meet people who have amazing stories to share about their lives from fighting in WW2, to travelling the world and even meeting the Pope! I assist with fostering to reunite and provide adoption support. As well as networking, attending events and working closely with the Volunteer Support Manager to recruit more volunteers.

I thoroughly enjoy my job and it is rewarding knowing that we are helping support people and animals in need. If there is ever a chance for you to join the Our Special Friends team, then I would highly recommend it!

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